Breaking News

Boomtown 24/7 Support is Live
SPARROW now provide free 24/7 premium support through Boomtown! With Boomtown support, you can now get immediate help via toll-free phone, mobile App, face-time, SMS text and email to answer all your questions 24 hours a day, 7 days a week.

SPARROW will be exhibiting at Money 20/20
SPARROW will be attending and exhibiting Money 20/20 as a Star Sponsor in Las Vegas from Oct 23rd to Oct 26th. Stay tuned for more information!

Partnership With Khamu Solutions
SPARROW, a leading global payment solution provider, announced a new partnership with Khamu Solutions, a technology innovator that specializes in Point of Sale Solutions for the hospitality industry. This partnership successfully extends SPARROW’s cutting-edge payment technology to another outstanding hardware terminal. SPARROW’s payment gateway is fully embedded into Khamu’s Sapphire Point-of-Sale system, enriching SPARROW’s all-in-one card-present solutions for brick-and-mortar clients.
SPARROW now provides 24/7/365 technical support via Boomtown



Who is Boomtown?
Boomtown is SPARROW’s 24/7 Support team that is available at any time for how-to questions, troubleshooting issues and other technical support. When you have an issue and need something done in an urgent matter, it’s best to use the Boomtown Application for live video or chat support. The reason we use Boomtown is so that our clients have the luxury of speaking with support engineers that have sufficient technical skills any time of day.

I thought I was receiving support directly from SPARROW?
The SPARROW Team will be available for you whenever you need us; however, we personally may not be available 24/7 if a problem should arise. This is why we have a 24/7 support engineer team that can help get you answers quickly, especially during a crisis and when the issue needs someone with a technical background.

What’s the easiest way for me to receive instant technical support?
Boomtown makes it really easy. You can email Technical Support via support@sparrowone.com. You can also text (720) 903-3357 for instant communication with a support engineer. You can also download the Boomtown App on your smart phone and initiate a live video chat or text chat. The reason Boomtown recommends video support is so that they can have their eyes on the problem and diagnose the issue faster.

I reached out to Boomtown for support but they were unable to fix the problem.
Some issues take consulting with our software team and other engineers that helped build the product. Unfortunately, some of these requests can take up to a few days to solve if different multiple members of the company are involved. Boomtown and SPARROW will work together to resolve the issue and provide a solution.

My Boomtown Application is not working, what should I do?
Text the number (720) 903-3357 from your mobile phone for immediate support. The Technical Support team will be able to help you troubleshoot the Boomtown App or get you immediate assistance. You can also email Technical Support via support@sparrowone.com.

Any further suggestions?
I’d suggest saving the Technical Support email address of support@sparrowone.com to your contacts. You can also save the mobile number (720) 903-3357 on your phone to text for Technical Support. To save time, please make sure to have the Boomtown Application is already downloaded on your phone. If using an iOS device (like iPhone or iPad) you should be able to login using your fingerprint if it is your personal device.

Have additional questions?
Please email us at: support@sparrowone.com

Software Release Status - Version 2.9
i. PAY.ON Direct integration with Payment Platform, which was formerly known as PayPipe. ii. IntegraPay IntegraPay is an Australian processing payment platform and service in the United States, New Zealand, Australia, and the United Kingdom. iii. Card Account Updater The Credit Card Updater offers merchants the opportunity to reduce the decline and failure rates associated with recurring payment transactions. On average, 25 percent of all subscription billings fail each year due to expired or replaced credit cards, increasing unnecessary processing costs and customer decline. Based on the merchant’s desired intervals, Credit Card Updater automatically updates credit cards that are expiring or were replaced because they were lost or stolen. SPARROW’s Data Vault safely stores the new information and ensures that future charges will be successful. iv. Default Role The capability to assign default roles for each user, such as for accounting and customer service. API Documentation Visit our Integration website: http://sparrowone.com/developer/ Magento Shopping Cart Integration Magento is an open-source platform that is flexible, scalable and enables functional customization to meet the needs of the customer. As one of the most robust e-commerce platforms built on PHP, Magento provides merchants the ability to process through its shopping carts. SPARROW, a leading omni-channel payment solution, is now fully connected to Magento shopping in order to enable our clients to maximize online and increase profit, reduce fraud, and simplify payment processing. With SPARROW, you’ll have the ability to cross reference reports, customize invoices, and have a functional troubleshooting engine. Features 1. Rich features and powerful built-in functionalities. 2. It's free as an eCommerce platform. 3. Scalability with built-in support, with a SPARROW as a payment gateway. 4. Open-Source that provides a useful extension. 5. SEO: Search engine friendly and rich URLs. 6. Associated with Google Analytics. Benefits 1. Open-source platform and can be downloaded for free. 2. Feature to handle multiple stores. 3. Customization to any business. 4. Product features are easily displayed. 5. Easy search engines due to clean URLS, tags and description with keywords. 6. A secure platform that implements the usage of SSL security and dedicated IP that is user-friendly.
OCBC
Grow your business Internationally! This integration allows us to process in Chinese yen and integrate directly with Oversea-Chinese Banking Corporation (OCBC). Another benefit is allowing SPARROW the ability to process throughout the Asian market in foreign currency.
Fiserv
Preventing fraudulent activity! A real-time web service interface to process credit authorizations.
Tips and Manual Settlements
More accurate payment processing! This integration will allow us to process tips and manual settlements for restaurants point of sale (POS) system. This system allows users to manually settle transactions multiple times during the day, as well as the ability to capture the tip amount during the authorization process.